Support Policy

We value your questions and recommendations.

Acceptance

Please use our web form to send your problem report. You will immediately receive automatic confirmation of receipt, as well as a solution or hotline advice within two working day.

Analysis

We record each new problem and your recommendations for improvements in our support database. We verify your problem and you receive qualified feedback on the status of work on your problem.

Solution

We solve your problem. You receive:

• Information on operation
• Information concerning configuration
• Tips for installation
• Information on the status of your reported problem patches