-
1 Requirements
In the initial phase, the customer discusses with the responsible experts the content and scope of the assignment.
-
Software
In case of a software development project, this is the phase where we will ask you about your needs and wishes to be sure that we implement just that software you need. In a series of appointments, we thoroughly discuss all possibilities.
Services
In case of a services project, this is the phase where we discuss with you the analyses you wish to be carried out. In a series of appointments, we will discuss with you all steps to follow and the right study design for your experiments.
-
2 Offer
Based on the requirement analysis, MicroDiscovery sends a quotation containing assignments, schedule and pricing.
-
Software
All requirements that were gathered in the former appointments are listed in our offer to make sure both parties are well informed and wishes and possibilities are clear. Included in our offer are the milestones we agreed on, which are set time points at which we will get together to discuss the project’s process and provide you with a first release of the software. Of course, the contents of the offer are adapted in case needed.
Services
Summarizing what has been discussed in the former appointments, our offer contains detailed information on the different analyses steps that will be carried out by MicroDiscovery as wel as the time scale planned. Of course, the offer can be adapted in case needed.
-
4 Transparency
From early project stages on, the customer will be frequently provided with interim reports or software prototypes.
-
Software
The milestones we defined earlier are used to send you prereleases of the software we implement for you. These you can then test and if needed, you can submit further requirements.
Services
The milestones we defined earlier are used to make the project transparent to you. You will be provided with interim reports that inform you on the analyses that have been carried out so far and show you preliminary results.
-
5 Changes
If needed, MicroDiscovery’s change management allows for alterations during the project.
-
Software
Our transparent way of working gives you the opportunity to have full control over the project. You can discuss with us in personal appointments which changes or additions you would like to be implemented that will be immediately taken into account during preparation of the next prerelease version.
Services
As you are well informed about the current status of the project and the preliminary results, you are able to have control over further steps in the analysis. In personal appointments, we will discuss with you future steps and possibilities.
-
6 Delivery
MicroDiscovery gives a presentation of the project’s results on site and takes care that results can be applied immediately.
-
Software
When implementation is ready, we will come to you and present the product. For its users, we will plan a training that make you feel comfortable with all its features and possibilities.
Services
After analysis, we will write a report containing all results and graphs, together with a result list. If needed, we can write part of your scientific article to be published containing all scientific methods used, which can be used for your scientific article – you don’t need to mention us as an author.
-
7 Support
The customer will be provided with detailed advice and support.
-
Software
We do not leave you alone with the product. Our support department will be there for you in case any questions arise.
Services
After we handed over our detailed report and data lists, our experts will be there for you in case any questions arise.
Contact
You need more detailed information on this service? Please contact our service department at
+49 (0)30 - 44 35 09 00
or send us an email at
MicroDiscovery GmbH